CANCELLATION POLICY

Cancellation & Rescheduling Policy We understand that life happens, and sometimes you need to cancel or reschedule your appointment. To help keep everything running smoothly, here’s our cancellation policy: Rescheduling:     •    Please give at least 48 hours’ notice if you need to reschedule (excluding weekends).     •    If rescheduled with less than 48 hours’ notice, a new deposit will be required to secure the new appointment.     •    Deposits are transferable once within the policy, but a second reschedule will require a new deposit. Cancellation:     •    Cancellations made 5+ business days in advance: Full deposit refund.     •    Cancellations made with less than 48 hours’ notice: 50% of the service fee will be charged, and the deposit will not be refunded.     •    Same-day cancellations or no-shows: 100% of the service fee will be charged. No refund. Deposit Information: A deposit is required to secure your appointment. It will be applied toward your service total. Refunds: If eligible, refunds will be processed within 5 business days to your original payment method. How to Cancel or Reschedule:     •    Please reach out to us at 636-775-5768 or softstoneink@gmail.com.     •    Be sure to receive confirmation from us to avoid any confusion. We appreciate your understanding and cooperation! This policy helps us provide the best service to everyone. Thank you for choosing SOFT STONE INK.